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The Care Quality Commission made an unannounced visit to Sunnyside House 19th February 2013. During their thorough all day visit they audited Sunnyside House on 5 “Essential Standards” and would reach one of the following judgements in each outcome looked into:
a. Compliant b. Minor Concern c. Moderate Concern d. Major Concern
We are proud to announce that we were judged as “Compliant” in all 5 Outcome areas for the second year running which is the best possible outcome available to us and we would like to congratulate our Management team, Stacey Linnen and Natalie Saunders as well as our entire staff team and group of service users for their contribution in this remarkable achievement.
Some of the quotes from the report include:
“We found that staff had been well trained and saw that they had a good understanding of peoples individual needs”
“We saw staff engaging with people who used the service, they spoke with respect and offered choice and explanations to people”
“People that use the service said they were happy at Sunnyside. One person told us “Yes the staff are very kind, another person told us “They help us here”
